Shortlisted for a Municipal Journal Local Government Achievement Award for ‘Innovating with the Third Sector’, this was a neighbourhood service interface, designed and delivered by a resident-led partnership. Delivering access to services on behalf of service providers it represents the first example in Greenwich of a front office/back office split in a face-to-face customer services context.

The model has proven successful and demonstrates value for money by generating actual savings for partner service providers by meeting demand while improving customer satisfaction. The shop is also delivering against key strategic agendas whilst acting as a demonstrator project towards the roll out of a new network of Neighbourhood Service Access Points.